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Management Side
Technical Side

Action, not words

Last week we asked:


1. I call your work phone. You do not answer and it rolls over to voice mail. What will I hear?

83.3% A greeting from you asking me to leave a message and you will get back to me as soon as possible

00.0% An automated voice that says leave a message (your number)

00.0% An Automated voice saying "mailbox full"

00.0% Other:

>We don't have voice mail. A real person will answer the phone.

>A greeting asking to leave a message and will get back as soon as possible but also my phone number is assistance is needed immediately.

2.  If in the first question, I heard "A greeting from you asking me to leave a message and you will get back as soon as possible", when will you call me back?

66.7% Usually within an hour or so

33.3% Same day

3. When you go away for a few days, you set up an automatic response on your email saying you will be away. That response...

16.7% ...will say you will be gone until (date)

25.0% ...will say you will be gone but (person) is taking your calls

58.3% ...will say you will be gone and has your cell number for emergencies

00.0% is still in place although you have been back for months

16.7% Other:

>I don't set up an automatic response. I read and respond to my email almost daily no matter where I am

>I will check messages so there is no need for the auto response.

4. You work for me. I call you in, give you an assignment that will require you to look up a couple of data points, get a couple of vendor prices, do a few calculations and produce a small writeup. You leave without us sayiing when it is due. You think...

25.0% I'll get this knocked out by tomorrow

08.3% I can get this done this week

00.0% I'll plan to complete this in a couple of weeks

00.0% I'll put this on my todo list

00.0% You give no thought to the schedule and throw it in the pile on your desk

58.3% You immediately turn around, come back to my office and ask me when I would like this completed

08.3% Other:

Start it the same day and finish it if possible

Thank you for your responses.

This week's quiz is here.

Want to get a jump on the surveys? Follow me on twitter, where they are posted early. You can do this here. (note: all respondents are confidential; the software is programmed in such a way that neither we nor anyone else can determine who responded)

 

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Want to be heard on other subjects? Be sure to watch for "Paperitalo Second Tuesday Surveys."

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