Action, not words
Last week we asked:
83.3% A greeting from you asking me to leave a message and you will get back to me as soon as possible 00.0% An automated voice that says leave a message (your number) 00.0% An Automated voice saying "mailbox full" 00.0% Other: >We don't have voice mail. A real person will answer the phone. >A greeting asking to leave a message and will get back as soon as possible but also my phone number is assistance is needed immediately. 2. If in the first question, I heard "A greeting from you asking me to leave a message and you will get back as soon as possible", when will you call me back? 66.7% Usually within an hour or so 33.3% Same day 3. When you go away for a few days, you set up an automatic response on your email saying you will be away. That response... 16.7% ...will say you will be gone until (date) 25.0% ...will say you will be gone but (person) is taking your calls 58.3% ...will say you will be gone and has your cell number for emergencies 00.0% is still in place although you have been back for months 16.7% Other: >I don't set up an automatic response. I read and respond to my email almost daily no matter where I am >I will check messages so there is no need for the auto response. 4. You work for me. I call you in, give you an assignment that will require you to look up a couple of data points, get a couple of vendor prices, do a few calculations and produce a small writeup. You leave without us sayiing when it is due. You think... 25.0% I'll get this knocked out by tomorrow 08.3% I can get this done this week 00.0% I'll plan to complete this in a couple of weeks 00.0% I'll put this on my todo list 00.0% You give no thought to the schedule and throw it in the pile on your desk 58.3% You immediately turn around, come back to my office and ask me when I would like this completed 08.3% Other: Start it the same day and finish it if possible Thank you for your responses. This week's quiz is here. Want to get a jump on the surveys? Follow me on twitter, where they are posted early. You can do this here. (note: all respondents are confidential; the software is programmed in such a way that neither we nor anyone else can determine who responded)
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