Hello Jim, It's a great truth! How many times a good customer has been lost because of a floppy job made by a bureocrat in the account department.

A very good friend of mine used to say that no matter the effort made by sales and production to offer a product of top quality at a reasonable price, The first hand image costumers had of a supplier were only two: the driver who delivers your product and the people in charge of collecting the bill. If theye didnt treat ´the customer politely you would be in trouble

Best regards from Argentina from an old retired colleague who reads your Nip Impressions with pleasure every time they are published.

Néstor E. Catarineu
Buenos Aires, Argentina

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Don't get me started!!!

George Mead
Wisconsin Rapids, Wisconsin
USA

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