I agree totally with you on this - everything is a series of simple steps. It does take time to understand that and sort them out. But that's how consultants can add value - we break down the process into its steps and that way can find the problem(s) and address them.
I also believe that if someone can't describe a process they are responsible for in simple terms they are in trouble. A lot of important visitors (e.g., vice presidents) don't have the time to learn your jargon, so they won't be impressed by it, and if they don't understand you they don't value you. Same with the people upstream and downstream from your operation.
Thanks for making me think again.
New Hope, Pennsylvania
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