Here are the comments respondents provided to our weekly quiz on journaling:
I journal every time I have a discussion with an employee about a performance or safety issue, thankfully I don't need to do this often, I use the outlook journal function and keep it well organized so that when I add a note, I check previous notes for the individual, or previous notes to other individuals about the same topic, to see if there is a trend that needs to be addressed through e.g. training, or sourcing alternative equipment etc. I keep a log book of production issues for the boss too.
Reference for a telephone conversation
I don't remember not having a day book for work. Frequently invaluable - reminders of commitments to my wife!!
Confirming a call to a creditor by name and date that they claimed never happened.
I use it regularly to correct my memory especially regarding projects that have been active for an extended period. Amazing how people have different recollections of changes and commitments by tomorrow.
As a reference of events/event sequence in what later evolved into a legal issue
Did you ever have one of those times you couldn't remember the name of a contact that you needed...but fortunately had written it down in your journal.
I do not keep a journal...but do keep a "To Do" list in which anything I say I will do is written...and priority for the day is given highlighter. As with Jim, it keeps me focused on the day and peace of mind that I will not forget to fulfill a commitment
Very valuable to refer-to when following-up agreed actions at meetings and, especially, performance reviews.
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