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Sat, Oct 22, 2016 09:27
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Last week we asked: "Have you had the experience of suppliers being so difficult to initially contact that you decided to remove them from your list of possible suppliers without ever talking to them?" A whopping 70% of you said "YES"



It never ceases to amaze me how many suppliers seem to have the philosophy of: "Who in the Hell do you think you are, a Customer?"


But I don´t like to speak to a computer voice and needed to puch on buttons for the contact I need.


Problems, Yes, but only with a few. The pulp and paper industry ones are at least as good as others, and MUCH better than any of the dozen cell phone companies I have dealt with in serveral countries.


Their website was under construction for at least 6 months and when I finally found out whom I should contact, my urgent request took 7 days for a return phone message and then another 2 1/2 weeks for the RFQ. Needless to say, no P.O. was forthcoming.

This week we are asking if you are prepared for retirement. You can take the quiz here or click on "More" below.

Want to get a jump on the surveys? Follow me on twitter, where they are posted early. You can do this here. (note: all respondents are confidential; the software is programmed in such a way that neither we nor anyone else can determine who responded)


Want to be heard on other subjects? Be sure to watch for "Paperitalo Second Tuesday Surveys."


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